The Art of Communication
I was never fond of reading growing up, mainly because I had a difficult time with my comprehension. It wasn’t that I did not understand the words I was reading, but somehow I was concentrating so much on reading the words out loud to myself that I wasn’t able to recollect what I just read. It was only at a later age that I figured out that maybe I had difficulty reading because I had a learning disability. Although I never got tested, I have a strong belief that am dyslexic.
Looking back I realized that I developed my own cure for my disability. As an alternative to books I gravitated to movies and music. Combined with an exceptional memory I was able to develop my verbal skills. I often recited clips and monologues from famous movies I watched just for fun. I was even able to develop the skill to impersonate the voices of the characters in the movies. This confidence and command of my linguistic skills, even at a young age, proved to have gotten me many opportunities. It was those early experiences that taught me the value of what good communication can do. And many times it was just the fact that I had the confidence to speak up that got me the chance that others didn’t.
For years I walked around thinking I was a natural born speaker and communicator. It wasn’t until I began formal education as a presenter and trainer/speaker under Keller Williams Realty that I realized the difference between natural ability and professional skill. It was only then that I was exposed to the top real estate trainers in the US and Internationally. Their command of the audience and ability to transfer knowledge to their audience was a masterful art form.
The first lesson in communication is again not what you might think. It is not about learning to talk or articulate your message. It’s about understanding people… but most of all, understanding yourself. Learning about behavioral styles is the critical component in better communication. The catch is, before you can, you must first understand who you are, how you react, what drives you, and what doesn’t. Knowing your likes and don’t likes and learning how you respond during stressful times can teach you wonders about the proper ways to communicate. Did you know that communication is NOT about treating others like YOU want to be treated? The fact is, how you want to be treated may not be how others want to be treated. Meaning, what drives YOU might not drive THEM! So a new rule must be developed and you should treat people not by how you want, but rather, how they want to be treated. This is what Dr. Tony Alessandra’s refers to as the “Platinum Rule“.
So in summary, communication is the practice of understanding oneself and adjusting your style to fit the style of the receiving party in order to effectively and persuasively deliver your message. Teaching proper communication to your organization or team is critical for setting expectations. Miscommunication is the main cause of conflict and conflict arises when there is a breakdown in the expectations between both parties. Establishing rapport is easiest when both parties speak the same frequency. So teaching your team to understand the proper frequency of the receiving party and providing them with the knowledge to know how to read behavior styles is the difference maker between you and your competition.
If you are challenged by these common pitfalls within your team, we can help by providing relevant and customized training to fit your organization. Contact us today for free assessment of your needs.